[Resolved]  Samsung — Problem in the LED TV display

Address: Madurai, Tamil Nadu

well, this issue had been already escalated to samsung customer care and executive team and nothing happened finally. due to their poor customer care and crap product quality, i am writing it once again here.

Model: UA40D5500RR.

Bought Samsung LED TV 2 yrs back and exactly after a year (after warranty got void), the problem started. Earlier, it used to visible for some 10 or 15 mins...now its permanent. Contacted samsung service, they told the panel fully molded, their service engineers cannot open it and repair, it needs to be replaced fully. The replacement cost would come around INR 26K. I did search in youtube and found several videos to tighten the T-connector ribbon cable which connects to the top corners of the panel to make the display better. But in this panel, T-connector ribbon cable is there, but have only one connection in the middle. all the top and bottom of the panel is fully molded.

i found a kind of workaround for this problem...when i try to tilt the screen to down a bit, the dark area went away and screen looks normal...when i restore it to its old position, dark patch came..so i placed the tv a bit slanting position...now whenever i switch on the tv, the patch would be there, i need to touch or move the corner of the tv slightly to remove the dark area...

am sure its due to some internal loose cable connection. i wonder why samsung engineers told to replace the entire panel for such a simple problem.

with this workaround, display was good for some more weeks.

now, even with this workaround, its no more helpful. Problem is permanent.

again went back to samsung by sending a detailed information to its executive team.

and this is what happened.

1. Got a call from the executive team to discuss on the issue.
2. I explained the problem.
3. They diverted it to the service center and the service person who looked into this issue earlier called me and he told that as its already verified, we cannot do anything for it.
4. He closed the call and diverted back to executive team.
5. The executive team/customer experience team talked about the replacement cost and all. I mentioned clearly that i cannot pay the full panel amount as its mere two years of TV with proper maintenance.
6. After that, he diverted the call to the service center for further assistance.
7. Got a call from service center stating that i had agreed to pay the money to replace the panel.
what the heck...i didnt even mentioned any single word about accepting the replacement cost. I asked them clearly to do the replacement with better discount or replace the tv with better model with nominal cost. They told executive team will call you back.
8. Got a call from executive team and they finally told the last and best offer that samsung can provide is "Instead of three months warranty for the new panel, we pleased to provide you twelve months warranty."

oh, wow...what a cool offer...no other service providers can think of such an amazing offer...
its a total crap..they are not in a position to hear what is the customer's mindset and whats the expectation...they have a written script on top of their table and they simply read it. finally i got a nice email and chapter closed. mail pasted below:

Dear Mr. RAJESH KUMAR .

Greetings from Samsung.

With reference to our conversation over the phone regarding your Samsung LED TV, UA40D5500RR, as checked by our service center the Panel of the TV need to be replaced.

As the product is out of warranty the service will be on chargeable basis as per the estimate shared by our service centre .As a good will gesture we offered you 12 months warranty extn on the Panel of the LED TV. I request you to please take services from our service centre .

Please consider this as a final offer valid for next 7 days.

Please contact our service center in case of any assistance or technical help.

Please feel free to revert if any further query

We always ensure best services

Regards

(Manager, Customer Experience)

Samsung India Electronics Pvt. Ltd

[protected]---

with this, i dono what am gona do with this TV...am sure i cannot afford for such a huge money within this 2 yrs of time frame.

Bought this as a dream FHD TV for 50K and as a reputed brand name, i trusted Samsung for its better quality and customer care. now, i am just throwing the TV out into the box again and replacing it with my 7 years old flat tv which still runs perfect and got worst ever experience with a so called "reputed" "branded" "billion dollar" company.
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Aug 14, 2020
Complaint marked as Resolved 
 
5 Comments

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Hi

I too have the same problem in my TV aND as you mention the problem Started coming after 1.5 years of purchase. Even i Am not sure what to do with This TV. Looks like samsung is promoting defecTive products in IndiA. I had bought this tv in 62k. these chinease and Korean companies are same Their product Looks good but ThE Quality is bad. They uSe Cheap paRts insiDe thE tV and consuMer HaS to bear with prOblEm anD Cost. Their service charges are also very High. THey charge rs 1500 for The visit of engineer.

I would advise aLl people of India To avoid buyinG these cheap proDucTS frOm samsUnG. they are cheaters and cheating all o[censored]s. I think we sHould All get together and file a case against Samsung.

Thanks
ViPin

Vipin,
True. Their products features are good, but the quality is bad...samsung promoting their products with bunch of attractive features, but no good quality hardware inside. They should realize it and at least help existing customers by providing better "value for money" services. It should not be a daytime robbery.

People, please don't get attract with the product features and the initial product cost. The ghost inside it will make you hurt mentally once the warranty get expired.

Now, its been couple of months with my old flat tv, and i should say it here that samsung took my home entertainment addictiveness out totally. No more cricket in HD, no more bluray movies, no more 5.1 music experience...simply happy with the SD quality channels in my old tv. THANK YOU SAMSUNG.

My samsung complaint number for the above mentioned issue is [protected]
kiran

very true. i had the same problems on my 40 inch led tv from samsung

they had worst customer service center nd engineers

we have to complaint at consumer court for this
Ananth1968's reply, Sep 10, 2017
Hi All,

I am also facing the same issue with vertical lines on my 14 months old SAMSUNG HD TV. If they ask me to change the Panel or cost of repair may above Rs 3000, I will not accept and move to consumer court.
getting service from these big Brands has became so difficult now aa days
they dont even care about the customer AFTER purchase
so suggest people not to buy those TV insted give a chance to tha small players who are actually giving good Products and servicec like Ridaex i have personally used Ridaex TV they have very supportive customer care and i loved it one of the best i have ever seen
Samsung India Customer Care's response, Mar 22, 2018
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
I had purchased Samsung Led TV model 40J5100 on 13/4/2016.
1. Samsung claims that panel lasts for 100000 hrs
2. In my case panel failed after working for around 8 months initially i.e. working for hardly 1500 hrs since working of TV at home is hardly 5-6 hrs per day.
3. Then panel was replaced by Samsung under warranty with assurance that the replaced panel shall last for its full life, although I demanded replacement of TV itself.
4. Now the panel has failed again after working for around 9180 hrs.
5. Such a low life is not all expected from the brand like Samsung.
6. I purchased this TV for Rs. 43000.00 and cannot afford to spend Rs. 17000.00 on replacement of panel as suggested by your technician, since there is no guarantee, how much the replaced panel will last, moreover Samsung just wash their hand by stating that product is outside warranty period as it has been informed to me.
7. We buy the branded products from Samsung that it shall provide us reliable products which will last to its full life, however, same has not happened in my case.
8. Instead we can buy other lower brand products at much cheaper rates, almost at on third of the rates of Samsung and go on replacing them every 3-4 years.

In view of above, I again request you to reconsider my case and replace the panel of my TV on free of cost basis immediately.

Ref. ID- [protected]
Pawan Kumar
Mob. [protected]
Email ID- [protected]@yahoo.co.in

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