Comments
Vipin,
True. Their products features are good, but the quality is bad...samsung promoting their products with bunch of attractive features, but no good quality hardware inside. They should realize it and at least help existing customers by providing better "value for money" services. It should not be a daytime robbery.
People, please don't get attract with the product features and the initial product cost. The ghost inside it will make you hurt mentally once the warranty get expired.
Now, its been couple of months with my old flat tv, and i should say it here that samsung took my home entertainment addictiveness out totally. No more cricket in HD, no more bluray movies, no more 5.1 music experience...simply happy with the SD quality channels in my old tv. THANK YOU SAMSUNG.
My samsung complaint number for the above mentioned issue is [protected]
True. Their products features are good, but the quality is bad...samsung promoting their products with bunch of attractive features, but no good quality hardware inside. They should realize it and at least help existing customers by providing better "value for money" services. It should not be a daytime robbery.
People, please don't get attract with the product features and the initial product cost. The ghost inside it will make you hurt mentally once the warranty get expired.
Now, its been couple of months with my old flat tv, and i should say it here that samsung took my home entertainment addictiveness out totally. No more cricket in HD, no more bluray movies, no more 5.1 music experience...simply happy with the SD quality channels in my old tv. THANK YOU SAMSUNG.
My samsung complaint number for the above mentioned issue is [protected]
kiran
very true. i had the same problems on my 40 inch led tv from samsung
they had worst customer service center nd engineers
we have to complaint at consumer court for this
very true. i had the same problems on my 40 inch led tv from samsung
they had worst customer service center nd engineers
we have to complaint at consumer court for this
Ananth1968's reply, Sep 10, 2017
Hi All,
I am also facing the same issue with vertical lines on my 14 months old SAMSUNG HD TV. If they ask me to change the Panel or cost of repair may above Rs 3000, I will not accept and move to consumer court.
I am also facing the same issue with vertical lines on my 14 months old SAMSUNG HD TV. If they ask me to change the Panel or cost of repair may above Rs 3000, I will not accept and move to consumer court.
getting service from these big Brands has became so difficult now aa days
they dont even care about the customer AFTER purchase
so suggest people not to buy those TV insted give a chance to tha small players who are actually giving good Products and servicec like Ridaex i have personally used Ridaex TV they have very supportive customer care and i loved it one of the best i have ever seen
they dont even care about the customer AFTER purchase
so suggest people not to buy those TV insted give a chance to tha small players who are actually giving good Products and servicec like Ridaex i have personally used Ridaex TV they have very supportive customer care and i loved it one of the best i have ever seen
Samsung India Customer Care's response, Mar 22, 2018
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
I had purchased Samsung Led TV model 40J5100 on 13/4/2016.
1. Samsung claims that panel lasts for 100000 hrs
2. In my case panel failed after working for around 8 months initially i.e. working for hardly 1500 hrs since working of TV at home is hardly 5-6 hrs per day.
3. Then panel was replaced by Samsung under warranty with assurance that the replaced panel shall last for its full life, although I demanded replacement of TV itself.
4. Now the panel has failed again after working for around 9180 hrs.
5. Such a low life is not all expected from the brand like Samsung.
6. I purchased this TV for Rs. 43000.00 and cannot afford to spend Rs. 17000.00 on replacement of panel as suggested by your technician, since there is no guarantee, how much the replaced panel will last, moreover Samsung just wash their hand by stating that product is outside warranty period as it has been informed to me.
7. We buy the branded products from Samsung that it shall provide us reliable products which will last to its full life, however, same has not happened in my case.
8. Instead we can buy other lower brand products at much cheaper rates, almost at on third of the rates of Samsung and go on replacing them every 3-4 years.
In view of above, I again request you to reconsider my case and replace the panel of my TV on free of cost basis immediately.
Ref. ID- [protected]
Pawan Kumar
Mob. [protected]
Email ID- [protected]@yahoo.co.in
1. Samsung claims that panel lasts for 100000 hrs
2. In my case panel failed after working for around 8 months initially i.e. working for hardly 1500 hrs since working of TV at home is hardly 5-6 hrs per day.
3. Then panel was replaced by Samsung under warranty with assurance that the replaced panel shall last for its full life, although I demanded replacement of TV itself.
4. Now the panel has failed again after working for around 9180 hrs.
5. Such a low life is not all expected from the brand like Samsung.
6. I purchased this TV for Rs. 43000.00 and cannot afford to spend Rs. 17000.00 on replacement of panel as suggested by your technician, since there is no guarantee, how much the replaced panel will last, moreover Samsung just wash their hand by stating that product is outside warranty period as it has been informed to me.
7. We buy the branded products from Samsung that it shall provide us reliable products which will last to its full life, however, same has not happened in my case.
8. Instead we can buy other lower brand products at much cheaper rates, almost at on third of the rates of Samsung and go on replacing them every 3-4 years.
In view of above, I again request you to reconsider my case and replace the panel of my TV on free of cost basis immediately.
Ref. ID- [protected]
Pawan Kumar
Mob. [protected]
Email ID- [protected]@yahoo.co.in
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I too have the same problem in my TV aND as you mention the problem Started coming after 1.5 years of purchase. Even i Am not sure what to do with This TV. Looks like samsung is promoting defecTive products in IndiA. I had bought this tv in 62k. these chinease and Korean companies are same Their product Looks good but ThE Quality is bad. They uSe Cheap paRts insiDe thE tV and consuMer HaS to bear with prOblEm anD Cost. Their service charges are also very High. THey charge rs 1500 for The visit of engineer.
I would advise aLl people of India To avoid buyinG these cheap proDucTS frOm samsUnG. they are cheaters and cheating all o[censored]s. I think we sHould All get together and file a case against Samsung.
Thanks
ViPin