[Resolved]  Samsung — Received a damaged Refrigerator

I have ordered a refrigerator from samsung shop app and i have received a damaged product which has a huge dent in the bottom. Same day i have requested for return and it has been more a week now and there is no response from the Samsung side. Everyday the support person will be saying the same answer that the issue has been escalated the backend team Sir. You will get a reply within 24 to 48 hours. I have sent multiple emails asking for the status but no reply at all. It's been more than a week now. Totally disappointed with the Samsung. Actually I never expected this from Samsung. Please help me out with the issue. I realised it is the blender that I choose samsung over other brands.