Samsung — Received damaged product

praveen171986

from Orai, Uttar Pradesh

Jun 30, 2022

Address:

6th Floor, DLF Centre, Sansad Marg, New Delhi-110001

Hi,

I have ordered samsung M8 monitor from samsung india online on 12th june and got delivered at 29th june instead 26th june delivery date on top of it i got damaged product.
I have filed a complaint to samsung support, samsung told me someone will contact me with in 24 hours.
So far no one contacted me on my issue. I already received this product late and very disappointed with customer service.

Order number: [protected]
website : https://www.samsung.com/in/

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Samsung India customer support has been notified about the posted complaint.

Jun 30, 2022

Updated by praveen171986 Consumer complaint team please help me get resolution from samsung.

Jul 01, 2022

Updated by praveen171986 Its been 40 hours and more...Still nobody from samsung contacted me on my issue. Whenever i call to their customer support they keep saying that they have escalated to senior team and keep asking me to wait further 24 hours. Not sure why this straight forward issue is taking so long, samsung should replace with in few hours.
Really disappointed with customer service provided by samsung.

Verified Support

Jul 01, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Jul 01, 2022

Updated by praveen171986 Hi Samsung

My email address is praveen.patel.[protected]@gmail.com and contact number : [protected]

Jul 03, 2022

Updated by praveen171986 Provided email address and phone number, still no resolution provided by samsung. They are just cheating customers by delaying 24hrs a everyday and they don't provide any proper solution.
Never purchase any samsung item.
@consumercomplaint team, please suggest what would be the next step for me here?

Jul 09, 2022

Updated by praveen171986 Consumer complaint please suggest next step here...i did not get any resolution so far.

Jul 09, 2022

Updated by praveen171986 First samsung has sent damaged product and on top of it for repair they are charging me 19, 100 INR.
Wow what a fraud company.