[Resolved] Samsung — Received defective product

rishu manhotra

from Mumbai, Maharashtra

May 28, 2022

Address:

house

This is to inform you that on 17th May I had ordered 1 Samsung watch 4 LTE and received on 23rd May, same time when I unbox it and charge it, it got heatupoed and didnt get chargered, immediatelly I asked customer care to replace it they asked me to visit service center I had visited and get DOA certificate (This is for refund or replacement)
.They just raised ticket id[protected] no action has been taken so far.
Kindly help me to resolve the issue.

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Jul 5, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 29, 2022

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung!

Thank you for writing, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung