[Resolved]  Samsung — Reckless and rude behavior of service center staff

Address:

RUBY TECHNO SERVICES

Dear samsung management i gave my mobile samsung c9 pro for display damage replacement in ruby techno services, vijayawada, andhra pradesh, they said product is not available now it will take approximately 4 day's to come product from supplier and said it will cost around ₹6500/- so i initially paid ₹5000/- in advance till now more than 30 day's didn't get call from service center then i called and asked about my mobile work complete or not they again stock is not available it will take four more days so i waited and called after four days they said stock arrived but we can not give warranty because colour is different of display board to mobile then i said how can you say like that we came to samsung service center only for genuine products and warranty of products if not warranty available we can take service from unauthorized service centers then the tele caller said with reckless and rude words we can not do anything i[censored] don't want take your mobile. Is it proper way to deal with customers even after we spend thousands of money and many days waiting? Kindly make staff learn some behavior to deal with customers. Hope samsung team act wisely and get trust from customers