[Resolved]  Samsung — Refrigerator

First Name : Akshai
Last Name :G Pillai
Email Id :[protected]@gmail.com
Contact Number :[protected], [protected]
Request type :New Product Installation, Service engineer visit request, Technical advice require, etc
Product Model Number : RR21T2H2WCU/HL-03
Product Serial number :04B04PARA02993J
Address : Nikunjam Payyanamon Po Konni Pathanamthitta Kerala Pin : 689692

Hello Samsung,

Myself Akshai G Pillai, I have bought one of your refrigerator on December 2021 and now being regretted for purchasing the same from a reputed Brand Like You, From the Day 1 onwards the purchase i am running behind complaints of the product i have purchased.There were multiple complaints being raised from February 2022 on this product and for any of the complaints no proper solutions were provided none of the complaints were resolved.The last complaint being was raised on July 2022 because the refrigerator i am using is having rain inside, When the same complaint was raised earlier they changed the lower freezer door along with freezer door, but after the same replacement the water was forming inside and it was dripping inside the items being kept and completely the system has compromised its purpose Now we cant keep anything inside the refrigerator to keep it fresh if we keep something, the system meant for preserving it is completely spoiling it.i believe its completely better for the company to beg on roads rather than cheating customers by providing such products with manufacturing defects.
When the complaint was raised for last time Your service team i repeat your service team has said that sir please send a video of the issue persisting again and i have send the video to them and they said sir mostly a replacement wil be coming and please hold on for a week now its been more than 10-12 days and no information about anything was given to me, the same service request has been closed by your beloved service team.Everytime i call your customer care they say some senior wil give call back and he class on his terms and conditions and most times i wil be at work and not able to pick the call.if your customer care cant handle customers and solve the defects of your bloody product its better for you to shut short on ur refrigerators.Not only my product many people who have purchased the same has the same problem.

I am hereby attatching the proofs of calls, messages, voice messages of your service team saying abt replacement, etc for your reference and if you hold some kind of commitment towards the customer please look into it and do what is necessary for the customer.or else i wil try my level best to bring this issue infront of consumer court stating such a brand cheating their customers by providing a refrigerator which rains inside.Its better to stop this business i[censored] dnt knw how to solve the issue rather than cheating people with rainy refrigerator.

If you are planning to arrange any call back please make the call backs after connfirming time with me in mail because i am working in such shift which changes all of a sudden.so confirm the call timings and please tell your irresponsible executives to call on the prescribed timings .i dnt have time to make essay mails stating all your irresponsibility towards customers.

Today that is august 11 2022 they have added some beeding on the door now we are facing issue that the system is not at all cooling + its not closing properly + there is full water droplets dripping from inside.

Please look into issue as soon as possible and revert back with any feasible solution to the customer.
Please dont send a technicaly sounded technician is alloted blah blah and all and i am fed up with this.they never gonna solve the issue and they themselves said its mostly gonna get a replacement so please dont send samsung engineers to solve the issue where they themselves are not able to find out what actually the issue really is .

Call back Number : [protected], [protected]
Mail id : [protected]@gmail.com