[Resolved] Samsung — refrigerator cooling issue

A.Jabbar

from Bengaluru, Karnataka

Jul 19, 2018

Address: 500002

Model No : RS21HSTPN1/XTL
Serial No : V00143AF601678V

2 months before we have an issue with cooling gas in our refrigerator. So We have raised our concern to SAMSUNG service center for rectifying our issue and the service order no was : [protected] upon which Service engineer visited our home and done his analysis and found that there is an issue with the cooling gas and upon which service technician : Mohammed Khader visited our home and rectified the cooling gas issue on Date : 03.05.2018 & Cash receipt no : 1863.

Once again after two months we are facing the same issue related to cooling. So once again we have raised our concern to SAMSUNG service center and the service order no : [protected] to look into this issue upon which service engineer visited our home and again he did his analysis and found that there is an issue with cooling gas for the past 4 days we are facing cooling issue and the SAMSUNG service center is not taking any action to rectify our issue.

Please help me on this as soon as possible & Looking forward for good service

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Aug 25, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd