[Resolved] Samsung — refrigerator is not working and i have lost my bill copy to claim the warranty.

Mohit S Chauhan

Website:

www.samsung.com/in/support

I have purchased a refrigerator 4 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.

It was a direct samsung outlet and it's closed now...
Now the service engineer is not considering my product under warranty. But my product is covered 10 years warranty. It's mentioned on my fridge - 10 years compressor warranty.

Even manufacturing year of my refrigerator is 2014 and
Service engineer is also aware that it's within warranty...
But he is asking bill copy to work on this request...
I can share you the serial no and compressor number etc...

Serial no : 09414zaf600837h
Compressor no : nc1a43klb/sic
Model id : rr2115tcarx/tl

For issue related pictures;
https://drive.google.com/drive/folders/1m08DxLCsECvajoileqDBWb-Co4iSyuT3?usp=sha...⇄

So what's the solution for this issue?

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Aug 11, 2021

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd