Date : 28/04/2021
Client Name: Sanjaykumar Bhansali
Client Phone No.: [protected]
Repair of Samsung Refrigerator - Model No. A[protected]
Serial No.[protected]
We called the toll free no. for repair of our Samsung refrigerator. The same was forwarded to a company called S.S.Services, Gala No. 58, Om Shivai Building, Near Gaondevi Mandir, Magathane, Borivali (E), Mumbai 400066.
We have no way to check if the company this was forwarded to is an authentic Samsung service company. Trusting that the company is genuine, we allowed the technician in and have a look at the refrigerator. According to his assessment, the refrigerator had a problem with the Gas in the Compressor and the filter. Repair charges – Gas filling Rs. 6800 + Filter changing Rs.3200. Totally Rs. 10000. Also the previous technician had done a very bad job and that is why the refrigerator needed repairs.
Please advise how the cost of repairs could be so high. Also you can see that the charges that the person is asking for are too steep. As the job was done, we had to pay up Rs.6500. Plus the person demanded an extra charge for service (Rs.350).
I would like to strongly complain about how the whole incident has been handled.
The technician (Mr. Milind) was a very arrogant and rude in behaviour. It is most unlikely that a common man like me would know the actual cost of spare parts which is what they take full advantage of. Regret to say that I had a very bad experience and feel I have been cheated Specially considering the fact that I have now been told that the filter costs is in hundreds and that the gas filling should be at almost half the price.
People buy Samsung products for their genuineness and name. They expect proper service and guaranteed help for a lifetime. This incident has left me with a very bad taste and will definitely play on my mind when I plan to make another purchase.
I hope the company considers this complaint seriously and takes prompt action in correcting the same. It is high time that companies take these matters as a matter of concern as this is ruining their brand image to a great extent.
I am attaching a copy of the invoice that I have been given for your reference.
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My Name - Hena Varandani.
My Phone No. - [protected]
Repair of Samsung Refrigerator - Model No. RRZ4MZ74YRZ/NL
Serial No.- OA9A4ZAJ901126J
We called the toll free no. [protected] for repair of our Samsung refrigerator. The same was forwarded to a company called S.S.Services, Gala No. 58, Om Shivai Building, Near Gaondevi Mandir, Magathane, Borivali (E), Mumbai 400066.
Toll-free No. On which i had call (Fraud) - [protected]
Mob No. Of Technician (Fraud) - [protected]
We have no way to check if the company this was forwarded to is an authentic Samsung service company. Trusting that the company is genuine, we allowed the technician in and have a look at the refrigerator. According to his assessment, the refrigerator had a problem with the Gas in the Compressor and the filter. Repair charges – Gas filling Rs. 3000. Also the technician had done a very bad job and that is why the refrigerator needed repairs again.
Please advise how the cost of repairs could be so high. Also you can see that the charges that the person is asking for are too steep. As the job was done, we had to pay up Rs.3000. Plus the person demanded an extra charge for service (Rs.350).
I would like to strongly complain about how the whole incident has been handled.
The technician was a very arrogant and rude in behaviour. It is most unlikely that a common man like me would know the actual cost of spare parts which is what they take full advantage of. Regret to say that I had a very bad experience and feel I have been cheated Specially considering the fact that I have now been told that the filter costs is in hundreds and that the gas filling should be at almost half the price.
People buy Samsung products for their genuineness and name. They expect proper service and guaranteed help for a lifetime. This incident has left me with a very bad taste and will definitely play on my mind when I plan to make another purchase.
I hope the company considers this complaint seriously and takes prompt action in correcting the same. It is high time that companies take these matters as a matter of concern as this is ruining their brand image to a great extent.
I am having a copy of the invoice bill bt I m unable to add image as it exceeds the limit 2M MB.
Waiting for ur response,
Thanks & Regards.
Hema Varandani.