Address: | A29, Eldeco County, Rajgarh, Jhansi |
I ordered Samsung Mobile S20+ on dtd 15.10.20 at night vide order no. [protected]. Full payment was made through Credit Card.
Due to some financial constraints I planned to shift from full payment to EMI payment, hence on 16.10.20 morning I cancelled the Order and re-order the same mobile vide order no. [protected] on EMI payment option. I also received confirmation of cancellation of mobile of order no. [protected].
But after one week I received both mobiles of Order no. [protected] & [protected].
First I received mobile of order [protected]. Since this order was already cancelled, we thought that this mobile is of order no. [protected] and opened the Box. But later I saw another mobile box in my home which was received by our kids. I surprised by looking second mobile and then I checked the order no. The mobile that I opened was of order no. [protected] which I already had cancelled.
The mobile of order no. [protected] is with us in fully packed condition.
I asked many times to SUMSUNG Customer Care and write mail to CEO to make refund of my payment of one mobile and take back another mobile. But never received a single reply from SAMSUNG. Was this information helpful? |
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