Hi Sirs,
I am writing to you w.r.t my service request #[protected] where my television display stopped working suddenly for no reason.
I have been waiting patiently for the last few days and have dealt with delays respectfully holding Samsung in the highest regards.
Unfortunately, I have now received a call from the Kharghar (Navi Mumbai - 410210) Service Center executive Akash telling me that the company is unable to procure the required part to repair my television and is unable to provide an ETA for the same.
What I am being offered in return is coupons at a depreciation of 33% !!!
I have no desire to get a single rupee extra from Samsung, I also acknowledge that I have used the TV for 2+ years. However, my TV is in fact in warranty and should be repaired. If the company is unable to do so, then I should get a replacement television of the same value.
I have also been told that no written communication with regards to the above can be provided to me, which is a clear violation of my rights as a consumer of the republic of India.
I request you humbly, to please look into this with utmost urgency as television is an important source of entertainment for my family.
I would also like to mention that until the moment I received the call from the Kharghar service center, I and my family have been loyal customers of Samsung owing to high quality and customer standards.
As of this moment, we own
Samsung's first LED TV ( 2 qty) purchased in 2008 from CSD
2 Samsung AC (1 tonne) purchased in 2008 from CSD
1 Samsung AC ( 1.5 tonne) purchased in 2008 from CSD
1 QLED tv ( the television being discussed) purchased in 2021
All that has changed now, albeit unfortunately and how this issue is tackled will impact how we as a family will remember and think of Samsung when it comes to products.
Requesting your immediate attention!!!
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