[Resolved]  Samsung — Regarding replacement for defective mobile

Address:

Mahagun mywoods

Dear sir,

Sir maine samsung M-21 handset September 2020 mei purchase kiya tha. Handset mei first time march mei problem hui, jismei use kerte kerte mere phone ka touch work kerna band ho gaya. Uske regarding maine usko aapke authorised center se repair kerwaya or mujhe yei assurance diya gaya ki yei problem dobara nahi hogi.

Sir mere handset mei yei same problem Ist july 2021 ko phir aa gayi. Jismei use kerte kerte uska touch kaam kerna band ho gaya.Maine dobara customer care mei complaint 2 july ko kerwai jiska complaint number [protected] hai. Jismei mujhe 24 hours mei mujhe samsung se solution dene ka commitment kiya gaya. Phir jab mujhe 24 hours mei call nahi aaya to maine 3rd july ko evening mei phir se complaint log kerwai or replacement ke liye request kiya. Jiska complaint number [protected] hai. Uske baad maine hand set ko samsung ke authorised center per check kerwaya or mujhe wo hand set ko samsung ke centre per rakhne ke liye bola gaya kyoki maine replacement ki request raise kerwai thi. Sir mera hand set abhi bhi warranty period mei hai.

Kaffi follow ups ke baad mujhe 4th july ko Samsung ki side se call aaya jismei mujhe phir se repair ke liye kaha gaya. Sir repair 1 baar kerwaya jata hai baar baar nahi.

Sir plz is defected handset ke regarding mujhe replacement dilwai jaye or meri is problem ko jaldi se jalsi solve kiya jaye.

Sir meri beti ke school ki online classes bhi phone per hi possible hoti hai isliye plz jaldi se jaldi mujhe replacement dilwai jaye.

Sir meri calls ko senior ki side se avoid kiya ja raha hai. Mai daily customer care mei baat kerti hoo. Meri call ko 15-15 minutes ke liye hold kerwaya jata hai or baad mei call back ka assurance diya jata hai.Mere pass koi call back nahi aata hai.

Thankyou
Madhulika bansal.
[protected]