[Resolved]  Samsung — Replacement for faulty earbuds not provided

From the day 1 of purchase my right ear bud of galaxy buds 2 was faulty and not charging properly. I visited the dealer shop on second day and they asked me to visit the service center. The product box mentioned 14 days replacement in case of any issues and the dealer assured me the product will get replaced by service center. The service center engineer checked and acknowledged that there was a fault in product and mentioned that he needs more time to observe and if there is an issue the product will be replaced. However later that day I got call from service center that the product has been repaired. Despite my telling the service center clearly that as per the note on box I would like a replacement and not a repair. Later I tried reaching Samsung head office customer care who mentioned that they will look into my issue. They promised me a call back on 29th July however no communication received from them till now. Also the phone number shared by them dosent connect and there is no response on my emailsfrom their associate who was handling the issue. I also noted that despite corona pandemic multiple staff in the service center handled my earbuds with bare hands and without any gloves or sanitization of hands. I mentioned this to the headoffice associate as well. I am therefore requesting the company to provide me a fresh replacement for the faulty product and not harass the customer.