Samsung — RT28T3932CR Top Mount Freezer with Convertible Freezer 253L not working

TanmoyRDas

from Basirhat, West Bengal

Aug 4, 2022

Address:

Basirhat ,(N)24 Pgs. West Bengal,743411

Hi,
I'am purchase RT28T3932CR Top Mount Freezer with Convertible Freezer 253L on 03.04.2022. Suddenly I found my fridge not working( no cooling ). Then engineer visit and check, said PCB not working properly . Service center cahnged PCB 2 times .PCB not working . Fridge pick up at Service Centre . Then service center reply that they again order a New PCB and wait some days. I am already talk to Local Service Centre, they said that all parts are checked but no fault found. After machine shutdown it can't start . I am suffer last 5th july about that problem, today in 4th Aug . Customer Care always same reply that they would like to inform you that as we can check your concern has been already highlighted to the dedicated team. Please be assured that the team will get in touch with you at the earliest and provide you with the best possible resolution at the earliest according to Samsung guidelines. Today is 4th August'22. I had lost my patience. I want to refund my money. Plz help me and solved that matter immediately .

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Samsung India customer support has been notified about the posted complaint.

Aug 05, 2022

Updated by TanmoyRDas Any Update ?

Verified Support

Aug 05, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

Aug 05, 2022

Updated by TanmoyRDas I am waiting for your response regarding my complaint.

Aug 09, 2022

Updated by TanmoyRDas Hi, my problem still not solved. Local service center send my freeze to change Fan . They said problem solved.
After that we found problem not solved. Service center mechanic come to my house check ( after on/off machine not start during 35 to 40 minutes ). They gone after 40 minutes, that time machine still not started. One simple question I want to know how much days we will survive that problem. My freeze only 4 months old.