[Resolved]  Samsung — Samsung A30 Mobile Wrong Servicing

Address: First Floor, Nagpal Complex, opposite DRM Office, Bikaner, Rajasthan 334001

With all the respect and love Thank You to Samsung but here i am for a complaint against your service center and services.
Sir/Mam my phone was fall down from chair from my pocket. after that my phone screen was cracked and that time my phone is on Working conditions like charging, Calling, Sound Everything is ok but my display is totally damaged so i decide to go my nearest samsung service center here they told me your phone is ok but we have to change your display kit and if any other issues are find we call you and inform about that issue so after some time they call me that your phone is repaired no other issues are found so please collect your phone.
I go there service center and Pay Approx 4k Indian Rupee.
Main Problem starts here
After Using 6 to 7 Days i found an issue.
My phone is at 25% Charged and i plug-in charger for Charing suddenly it's overheating and go to 1% charging. in just 1 min of time and i unplugged my charger. here i notice after cooling down my phone. my phone is not powered up.
i go immediately to service center and i told Everything but their behaviour was changed they took my phone for one day and told me we call you if we found an issue i waited for one day and i go to service center they told me nothing and say we can't fix this but i am damn sure they can't even check my phone. i told to there engineer sir atleast check this phone may be it's your fault because my phone is working superbly after fall down and after serving its not working properly.
So that's the issue problem is that service center engineer not repair my phone properly that time i am in 90 days of warenty.
I have Bill, and Service Center Address
Please Help me. Atleast they check my phone and repair my phone other they have to pay for my phone.
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Aug 7, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
 
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