[Resolved]  Samsung — Samsung ac repair request is not resolving

Address:

Near bus stand guna road nahargarh, Teh. Kishanganj

I registered a complaint on date 18-05-21. Complaint number was [protected] and till i am waiting for visit. I call the customer care almost daily but they only register reminder repeatedly.
From last few days i am getting calls from service centre from different different person and ask the problem i am facing and assures the visit on that day or next day. Since then i am waiting for them all the day leaving all my important work and job but still nobody visits to repair. Yesterday i was assured through chat from a customer care executive that your ac repairing would be done tomorrow anyhow. Now today also i waited all the day and tried so many calls and chat but no body there to help me. When i call service centre here i get responce so rudely that when we get repair permission from higher authority only then we visit and when i call to customer care they assure the visit on same day or next day.
Where do i call to repair my ac?
Why did you give guarantee of that product when you not able to do your work.
I am just waiting only to repair the ac after leaving all my work