Samsung — Samsung Complaint : 58143542

RVH

Jun 12, 2022

Address: CHENNAI

Samsung shop app portal promised HDFC credit card instant cash back offer of INR1000. At the time of making payment, and even after selecting HDFC credit card with full payment method, Samsung app portal did not reduce payment by INR 1000 ( which is instant cash back ). In the confidence that samsung would not default and would protect consumer interest, we paid full payment thinking that samsung would refund INR 1000 . But even after sending 5 reminders, even as a basic human gesture, samsung has not even replied .

We expect refund of INR1000 back to the same credit card account - which was promised by samsung .

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Jul 02, 2022

Updated by RVH Consumer's mail id, phone number, order id is all registered under samsung complaint number 58143542. still samsung posts question asking for contact details, which proves that samsung wants to just react but does not want to close the complaint with fairness .

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Comments

RVH

Jul 2, 2022

Samsung just replies but nothing in action . what is more ackward with samsung is two different customer support team members reflect two different informations .