[Resolved] Samsung — Samsung denies to cover smart watch in warranty for a minor scratch on the front screen of the watch

Supriya Ponugupati

Jun 25, 2022

Address:	Basheerbagh
Website:	samsung.com

I purchased a samsung smart watch via amazon on 26th July 2021 and the product is still under warranty.
After using it for 10 months, the back panel of the smart watch came out and i took it to the samsung customer service center near by, when the service center team checked the watch, the team stated that the product was purchased over seas and it cannot be covered in warranty. but I purchased the watch from Amazon India. ( i raised the concern with amazon as well)

Later i received a call from Samsung, saying that the product cannot be covered in warranty because it has a minor scratch on the front screen. The scratch is so negligible and it looks like just a reason to not cover the warranty of the product.

Looking for some justice on the product. Kindly help

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Jul 28, 2022

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them

Best Regards,
Samsung