Samsung — Samsung Galaxy M31s motherboard failed after software update

Address: L-11, Shakutal Complex, Adajan Road, Surat. 395009

I purchased a Samsung Galaxy M31s phone in august 2020, After a recent update on 14 July 2022, my phone started freezing and auto-restarting every few minutes. on 15 July 2022, It finally switched off with only the logo visible which is not even letting the device get into the bootloader. I went to a nearby Samsung service centre Shivam Sales, L P Savani Road, Surat. Samsung Service Centre. and they told me that the motherboard needs to be replaced and that will cost Rs. 8000/-.
There were over, at least, 700-800 people with the exact same complaint on the internet and Consumer Complaints forum regarding their phones (all Samsung M-series phones). The update caused the motherboard to fail.
Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount. It's a blunder done by Samsung and expecting customers to pay Rs. 8000 to get the motherboard replaced.
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Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Aug 05, 2022
Updated by jagdish parmarw
mobile number [protected] and email id is [protected]@jagdishparmar.com
 
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