Samsung — SAMSUNG GALAXY M42 - Data lost without consent and need compensation for this

Raja sonny

Jun 2, 2022

Address:

NOIDA

My Samsung galaxy M42 was having some issues with the charging point. It was still under the 1-year warranty period. I raised a service request ticket and arranged for a pickup and drop facility. The device was taken on the 31st of May and returned on the 2nd of June. Once they returned all the data on my mobile was gone and it seems to have been totally formatted.
The service center formatted the entire device without informing me of the issue and any communication whatsoever. I reached out to them and one of the executives accepted the mistake from their side and they should have informed me.
This is a very genuine mistake - She put on line the manager of the center and he too was a little on the back foot and was blabbering that I should have taken a backup before giving the phone. This was a very lame attempt at blaming a customer and hiding his own fault. His employee accepted the mistake and he was trying to pass on the blame to me (the customer itself). This is shameful. I need this to be escalated and also compensated for this mistake by your own recognized service center. I have lost precious data from my phone.

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Samsung India customer support has been notified about the posted complaint.

Jun 02, 2022

Updated by Raja sonny My Samsung galaxy M42 was having some issues with the charging point. It was still under the 1-year warranty period. I raised a service request ticket and arranged for a pickup and drop facility. The device was taken on the 31st of May and returned on the 2nd of June. Once they returned all the data on my mobile was gone and it seems to have been totally formatted.
The service center formatted the entire device without informing me of the issue and any communication whatsoever. I reached out to them and one of the executives accepted the mistake from their side and they should have informed me.
This is a very genuine mistake - She put on line the manager of the center and he too was a little on the back foot and was blabbering that I should have taken a backup before giving the phone. This was a very lame attempt at blaming a customer and hiding his own fault. His employee accepted the mistake and he was trying to pass on the blame to me (the customer itself). This is shameful. I need this to be escalated and also compensated for this mistake by your own recognized service center. I have lost precious data from my phone.

Service request number - [protected]

Verified Support

Jun 04, 2022

Samsung India Customer Care's response Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

Jun 04, 2022

Updated by Raja sonny Got on the phone with the customer representative and explained again how big the issue is. There are four parts to the issue I explained to her

1. Deleting crucial data and images without a customer's consent before proceeding to do so.
2. No information on the parts being changed and no information passed to the customer.
3. Asked them for compensation on this as this will quickly escalate into a legal issue
4. Told them sorry and feedback doesn't work in these cases and very very strict action needs to be taken.

I have asked them to arrange a call with Area and zonal manager to take the case forward or I have to take a legal course.

Jun 07, 2022

Updated by Raja sonny No resolution yet on the subject

Jun 07, 2022

Updated by Raja sonny This is really pathetic now - they are saying they have closed the case without intimating anybody. This is really a ridiculous way of fooling customers by Samsung. I called the customer service representative Garima Malhotra and she was showing an attitude without any concern for the customer's case.

Jun 25, 2022

Updated by Raja sonny This case is still not resolved and Samsung is not replying or helping with the case