[Resolved]  Samsung — samsung galaxy s8 plus

Iam writing this complaint for my friend. He purchased a samsung galaxy s8 plus handset from saudi arabia on september 2017 and the phone has stopped working on november 22 2018, thursday. The phone has two years international warranty. On the same day we both visited a samsung service center. They said that the warranty is not applicable in india and told us that they will service the phone only if we pay money. Then they analysed the problem and told us that they will need 18000 rupees to repair the phone. My friend again visited the service center to know about his phone's status. But they told us they haven't even started working on his phone and told him rudely that it will take a lot of time and they are not interested in repairing his phone. They said if he need it repaired he should wait or he should take the phone back. Mistreated by them, my friend took his phone back and contacted samsung india to know what to do. But there isn't yet a positive response from their side too. He is confused and doesn't know what to do.