[Resolved]  Samsung — Samsung Galaxy Z Flip 3

Hi,
I bought Samsung Galaxy Z flip 3 on 1st November 2021 and within 3-4 months o[censored]sing it, i started facing issues:
1) While using the phone, it's screen gets blank and it automatically gets switched off. This happened once and then it started happening daily for 4-5 times a day.
2) I went to Samsung service center they first told me they will upgrade the software and check and if still the issue is not resolved they will change the motherboard. So they kept the phone, upgraded the software and handed over back to me saying it's fine now. But again after i started using it, i faced the same issue.
3) I went second time to the Samsung service center and now they are not ready to replace the phone or change the motherboard. Now they said let us check if the phone still has issues. And next day they called me telling that that the phone is working fine and no issue. I asked them to replace the phone or change the motherboard but they are not ready to do anything. When i went back to collect the phone they told me they have changed the screen and now there won't be any issue.

I am still facing the same issue and phone automatically gets switched off. My phone is in warranty and they are not doing anything, just passing the time, waiting for warranty to get over. This is really disappointing.
I had bought this expensive phone and i am facing this issue which is really not upto it's performance. And then secondly, the service center is not helping at all. I need my phone to get replaced as this issue is not getting resolved. I wouldn't recommend anyone to buy this phone.
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Sep 3, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
 
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