| Address: | 68/D, G.T. Road (west), Serampore, Hooghly-712203, W.B |
On 20/09/2020, I have paid Rs.1000/- vide Money Receipt No.601 as an advance to the technician of Samsung service Center (ASMIT'S) for repairing work to be done on my 28" Led Samsung TV.
on 28/09/2020, during the evening technician called me and asked me that should he come right now. I said no one is in the house. So you should come tomorrow, I will take leave from my office for the work.
on 29/09/2020, the technician didn't visit for the repairing work. Thereafter I called on the number given on the money receipt. The person who attended the called said that he will try to send someone today but not confirming. Thereafter i told him that your technician said that he would come today but he didn't come. I have taken leave today for the work to be done. The executive on the phone started tonting like "Kise Office me kaam Kar rahe hai aap...Ki TV thik karane ke liye office absent karna parta hai"...I told him that I think you are out of your mind.
Then he told that none of his technician will visit my house for repair work. Come and collect your money from the service Centre.
After that I have informed this situation to the Samsung Customer Service but they didn't able to provide me the solution.
Now I want my money to be refunded to my house and a sorry letter from the service center along with compensation.
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