[Resolved]  Samsung — Samsung level u bluetooth headset

Address:

GODOWN NO.3B SURVEY NO.493, MITHI ROHARGANDHIDHAM

Sir, i had purchased a samsung bluetooth headset on 19/3/2020. After 2 months of purchase of the same it has broken. When i went to the service center at gandhidham, kutch district, gujarath, on today morning i. E[protected] they are claiming that it has physical damage. When there was no physical damage that has happened from my side and neither it has fallen. It damaged automatically and the gum from the rubber was out. When i reported this at the service centre they are asserting a false statement that i tried to join the broken one with a fevicol. When i asked to show up the fevicol content the employee at the centre is silent. I am a regular customer of samsung since 2014. I appreciate no complaints since then, but when i found a complaint with the bluetooth headset and complained about it, the treatment was unsatisfactory. I would request you to look into the matter. If one cannot treat their customers properly is quite tolerable, but judging and claiming false statements isn't. So kindly look into this matter and resolve it at the earliest or else my ₹2999 will be waste.