[Resolved] Samsung — Samsung m31 mobile phone

[Resolved] Samsung — Samsung m31 mobile phone

R Ram vavadiya from Nagpur, Maharashtra Sep 18, 2022 Sep 21, 2022 This thread was updated on Sep 21, 2022

Today when I am using my samsung m31 phone suddenly it started auto freezing and restarting. I use authenticate samsung charger and no third party softwares are present in my phone. When I checked about this online, I came to know there are thousands other samsung users who faced/facing the same issue. When visited customer care they asked me to replace the motherboard which would cost around 9 to 10 thousand. But why should we pay for it as its manufacturing defect. It is Samsung's fault and they should repair this for free. please reply. My Mo. no.-[protected] Was this information helpful? No (0) Yes (0)
Oct 22, 2022 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Sep 21, 2022 Samsung India Customer Care's response Dear Customer, Greetings from Samsung! We would like to inform you that your case is already running with our concern team. We assure you that our relevant team member will contact you as soon as possible. Kindly wait for the response from them. Best Regards, Samsung
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