I have been using my phone for 16 months and the issue of auto restart started to occur suddenly after samsung update (which got updated automatically though). Your service center asked us to replace the motherboard which costs around 7000/-. This is not feasible for me to pay such huge amount within 1.5 years of buying the phone. My previous samsung phone (M21) had the same motherboard issue and for that I had to buy another phone. In total, today, we have 3 samsung phones out of which 2 phones have motherboard issue and the phones are not that old. I also met other customers at the service center who had the same motherboard issue. I am a student and I cannot pay such huge amount and I didn't expect a 16 months old samsung phone to get dead or to pay 8000/- to make it work. You have to look into this matter for motherboard replacement for free since its not our fault due to which the problem occurred. Before updating the phone, we werent alerted saying "update your samsung phone at your own risk since it might need to change the motherboard at cost of half a price of your phone". Even on the internet, youtube, forums, I've been seeing thousands of customers facing the same issue and can't afford paying 7-8k on such new phone. I request you to look into this matter ASAP. I need to shift to another city and I'm with no phone in working condition. I had trusted and believed in samsung as a company being non-chinese and bought new phones of this brand and this is what we get from them. Samsung has let me down. Kindly, do something about it or do this with a free of cost, I cannot pay such huge amount financially. Nobody can. Or atleast stop with the frequent forced updates on our phones or atleast take the phone back at half a price! Was this information helpful? | 
