Samsung — Samsung M31s. Failure

Samsung — Samsung M31s. Failure

S Siva Sanker Naik Jul 19, 2022 Sep 8, 2022 This thread was updated on Sep 8, 2022

This is regarding automatic switch off and switch on by Samsung M31s smart phone, . I have purchased the mobile in June 2021 and it's started struck and automatically switch off and switch on by it self by July 2022. I think to buy a standard phone which don't arises problem for atleast 5 to 10 years. Now, i loose my hope on Samsung and this type of small issues may be ignored by Samsung. When I reached customer service they checked suggested to replace the mother board which costs 8.5k to 9k with a warranty of three months. I have purchased the mobile for an amount of 23k and it's not worked even one year. Samsung have to take responsibility and pay / repair against failure. Was this information helpful? No (0) Yes (1)
Samsung India customer support has been notified about the posted complaint. Verified Support Jul 21, 2022 Samsung India Customer Care's response Dear Customer, Greetings from Samsung! Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further. Best Regards, Samsung Jul 21, 2022 Updated by Siva Sanker Naik Email ID: [protected]@gmail.com/ Phone no. [protected] Aug 04, 2022 Updated by Siva Sanker Naik As per request mobile number and email id was updated on 21st July. But No replay or communication was done by Samsung till date Sep 08, 2022 Updated by Siva Sanker Naik Samsung not given any reply and even not contacted through phone/email. It's being 4 months of complaint raised
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Comments

audiashu

from Pune, Maharashtra

Jul 24, 2022

purchased the Mobile m31s from SAVEX TECHNOLOGIES PRIVATE LIMITED
06.03.2021

- And Now from past 2days after an update the mobile is FREEZING AND
RESARTING
-After the software update installation is complete yet it is freezing and
restarting
-Removed all 3rd party app yet the same issue
-Even Wiped out Partition cache
- Factory reset is not Working
-Visited Samsung Service Center and they are charging for this issue.
-Without update the phone would get hanged which intern is trapping users to update the phone

This has been intentional push from Samsung so that customer be forced to pay the clear the issue.

& Verified this issue has been on other Samsung mobiles on YouTube and on consumer complaint as well.

IF this is software issue then company should fix the issue without cost why they are charging for this issue.

This is totally a loot for the Indian People.

Please don't purchase Samsung.

Even if we follow YouTube trouble shooting issue its not getting resolved.