[Resolved]  Samsung — Samsung M31s Motherboard failure

I have purchased Samsung Galaxy M31s in Nov 2020. Little did I know it would turn into a disaster and Samsung as a company would loose my trust on it.
Recently I started facing automatic restart issue like many other users and visited customer care hoping some help. From the Engineer at customer care center, I learnt that the issue is with the power IC and he said since they are not authorized to replace the power IC, they will have to replace the motherboard and new one would cost me 8000 INR.
After a thorough research about this issue on the internet, I could understand that there are many users reporting the same issue. Even at the customer care, there were a lot o[censored]sers with the same complaint and they were updating everyone about motherboard replacement. It is very clear that this is company fault and this series is a failure.
I am very disappointed knowing that I need to pay 8000 INR to fix this issue which is approximately half the price of the phone and also warranty of new motherboard is 90 days only. 90 days is a very less period and there is no guarantee that issue will not happen after 90 days. It would be pathetic to invest 8000 INR again after 90 days in case the same issue occurs.
As a highly disappointed customer, I would request Samsung to extend the warranty of new one to at least 6 months. Also, I want a free replacement of my motherboard as this is clearly an issue from company side and hence EXPECTING A REFUND. Please help me on this as soon as possible.
My service request bill number: [protected]
Model name: SM-M317FZBDINS
Was this information helpful?
No (0)
Yes (2)
Sep 21, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2022
Samsung India Customer Care's response
Dear customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from
them.

Best Regards,
Samsung
Complaint comments 

Comments

I used samsung galaxy m331s when it launched.But after 1year passed the phone is coming restart automatically and I going to customer service centre they says that change mother board which cost Rs.8000.But no warranty. Is this a service for sumsung service?
Hi, does this issue resolved? I bought M31S on aug 2020, facing the same issue in recent days.
Did you get any solution?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18895
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information