I purchased samsung M31s via Amazon, Invoice Date : 10.08.2020 but last week (i.e 15th June 2022) onwards it was frequently restarting and most of the time it got stuck with booting log after restarting. I took to Samsung authorized service center they mentioned Motherboard issue, in service most of the Samsung M31S people are facing the same Motherboard issue. I am seeing this issue after OS upgrading, The update caused the motherboard to fail.
Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount. the service center person mentioned that Mother board cost will 9 to 10k, its not fair to pay from the customer(where I didnt done any mistake) so I hope from Samsung side could they can replace the motherboard free of cost? Was this information helpful? |
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