Samsung — Samsung m31s motherboard issue due to company fault - restarting and stuck with booting log

I purchased samsung M31s via Amazon, Invoice Date : 10.08.2020 but last week (i.e 15th June 2022) onwards it was frequently restarting and most of the time it got stuck with booting log after restarting. I took to Samsung authorized service center they mentioned Motherboard issue, in service most of the Samsung M31S people are facing the same Motherboard issue. I am seeing this issue after OS upgrading, The update caused the motherboard to fail.

Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount. the service center person mentioned that Mother board cost will 9 to 10k, its not fair to pay from the customer(where I didnt done any mistake) so I hope from Samsung side could they can replace the motherboard free of cost?
Was this information helpful?
No (0)
Yes (0)
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Jun 25, 2022
Updated by Naveen2phd
register email id: [protected]@hotmail.com
Mobile : [protected]
Complaint comments 

Comments

register email id: [protected]@hotmail.com
Mobile : [protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18895
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information