After update provided by samsung the phone got automatically auto restart while using .So, I went to authorized service center & got my phone inspected, while inspecting they told me for power key replacement then I asked them for whether any other issue like Motherboard problem & they clearly said no & I told them to get the replacement done. This was the first inspection they conducted on my phone where they reached me for my power button replacement.
After replacement of power key I went for payment through my phone & suddenly at the time of payment my phone got restarted then I told them issue is not resolved service center staff got panicked & they started talking among themselves now what to do? As they clearly said to me that it was due to power key & not any hardware issue. So, they call someone & he told them to change the power button with the old one & don't bill the owner.
I waited for 5 minutes & said them make one more inspection & don't replace the new key & I am ready to make payment for that, after this service center staff panicked & started talking among themselves again. Soon, owner of the center comes & talks with me that we are not billing you for the power button & will conduct another inspection & I said no to them. So, here I concluded that may be they will erase the first inspection so, I told I will pay for the replacement please conduct the second inspection & give me my device with the estimation.
After 1 hour they got the second inspection completed & said to me to that there is PCB problem & will need to get replaced & this is common issues being faced by the users of samsung. The estimation was of Rs 8631 & then I said to them I will talk about this with Samsung India & get back to you.
Conclusion : Here I have read over social medias about the issue that this started happening after last update given by samsung. In my case I think this issue happened at the service center that they inspect & damage the product & gave it to me. As it was clearly said to me that it was power key problem & suddenly with 15 minutes they changed there mind about the same ( also they got to know the issue while payment was being done by me ), Since the inspection was not conducted fully in my case & nothing other than power Key was discovered in the 1st inspection & suddenly before the 2nd inspection they declared it that it is common problem of Motherboard ( that too before inspection) hence the service center are not working properly & customers are being looted by them for spare parts which are not damaged or are being damaged at he time of inspection. Samsung Customer are getting scammed over the replacement cost of hardware .
Status: I have not changed the motherboard yet. Currently waiting for complaint raised at Samsung.
Inspection Date :[protected] Was this information helpful? | 
