[Resolved]  Samsung — Samsung m31s restart problem

I have been using Samsung m31s phone for about 18 months. After I updated to Android 12 my phone has started restarting by itself. It gets freezes and restart automatically. I visited my near by Samsung service center they told me that they'll change motherboard to fix this issue. I'm a student and I can't pay this much price. I feel either this is a manufacturing defect or software bug. I request higher authorities to kindly look at this issue.
Was this information helpful?
No (0)
Yes (2)
Sep 5, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2022
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
Complaint comments 

Comments

Even I am facing this issue since past 1 week. And after checking online, many of them who bought M31s has got the same issue. Please fix it, as it is an issue from Samsung itself.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18895
    Pending
    0
    Resolved
    11183
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information