[Resolved]  Samsung — Samsung M51 Screen Malfunction after software update

Address:Vashi, Navi Mumbai

I purchased Samsung M51 Mobile 1 and half years ago, After recent software update on my Samsung M51 my screen stared flickering and screen turning yellow purple in between many Samsung M51 users facing same problem after software update. I visited Samsung service center on 17th August 2022 They did software update from service center they charged me 177 INR for checking but after software update still same issue I asked them to change my display for free but they denied. There is no water damage or physical damage on my device, Service center staff accepted the fact that this problem is due to software update. My only demand is to replace my display for free as the issue is caused due to software update. if above matter is not resolved at earliest. I may have to think about legal proceeding. as being student phone is one of the most essential commodity in day to day life

My Jobsheet Number :[protected]
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Sep 22, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2022
Samsung India Customer Care's response
Dear customer,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from
them.

Best Regards,
Samsung
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