[Resolved]  Samsung — SAMSUNG Mobile m31s restarting continuously restarting

Hi Samsung team,
I purchased the samsung m31s mobile handset on 5April2021 with 12 -months warranty. On 24Jun2022 onwards mobile handset restarting continuously and I am not able to open any application. After checking with samsung service center, they are asking to change the mother board and its costs 9000-/-. and I found same issue occurred 90% of M31s mobile handset users. Most of the users reported same issue after 1-year. Samsung manufactured this series of devices with defective. End of the day asking customer to change the device motherboard and asking 9000, which is unfair, if one/two users has the issue its fine and we can accept but here the issue reported for most of the users. Also many users raised the consumer complaints as well.

Please find the reference links, the customer who are all reported the same issue.

https://www.consumercomplaints.in/samsung-samsung-m31s-restarting-and-freezing-a...⇄

https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M31S-automatic-Hang-and-rest...⇄

https://www.samsungsfour.com/tutorials/how-to-fix-restart-issue-on-galaxy-m30s-m...⇄

https://www.quora.com/Why-does-the-Samsung-M31-model-automatically-restart-every...⇄

https://timesofindia.indiatimes.com/gadgets-news/these-samsung-galaxy-phone-user...⇄

https://www.youtube.com/watch?v=wGn7waaqz_c
https://www.youtube.com/watch?v=mZEpiIVDFBU
https://www.youtube.com/watch?v=ZcJtQVzc9Oc

Thanks,
Balakumar C