[Resolved]  Samsung — samsung mobile phone defective mobile

I am roshni singh my husband buy a samsung m 01 core mobile from top 10 mobile shop opposite station vasai east on 09/09/2020 tax invoice no t90/331/20-21 imei no [protected] when we use mobile it will be start heating and battery will down in 3 hours when i visit to mobile shop very next day they said you go to samsung gallary nalasopara they will check and replace mobile when i visited to samsung galary room no 106 1st floor sri pal plaza nalasopara east meet customer service executive miss suman rajbhar it's not a manner how to handle the customer making fool to customer she said wait we once format software your mobile i am sheeting 2 hrs when my husband said how much time you take to format software and we want replacement as i use 1 day only why we use defective mobile she said no sir we first check it more half an hour take after a hour she show mobile in downloading lock condition mobile and said software is not available you come some other they now mobile in not in working condition this is stupidty to waste time of customer and making fool to customer and harresh after waste of his money in the name of brand due to lack of knowledge and illiterate customer service staff like miss suman rajbhar. Pls get strick action or replace my mobile as we believe in future in this brand.

Thanks and regards
Roshni singh
[protected]