Samsung — Samsung not concern about their customers

Samsung — Samsung not concern about their customers

D Dayanandacp Jun 16, 2022 Jul 10, 2022 This thread was updated on Jul 10, 2022

I am very disappointed to write that I had a very pathetic experience with Samsung. In january 2020 I bought a samsung galaxy M30s(RZ8MC0MZT4Y(*********[protected] and just after the 10 month it had issues in motherboard, but since the mobile was under warranty, Motherboard got replaced. But again it had a software update(which released from Samsung company) and due to this my phone was restarting automatically several times and at one point of time, it just froze on Samsung M30s. I visited the service center, they told me that due to the Software update, Motherboard got damaged. The replacement cost of the motherboard may be around Rs 3000. Now i am asking why I should pay motherboard replacement charges 1) Samsung company only released the software update. 2) and Samsung Authorized Service center persons confirming that due to the Software update, Motherboard got damaged. 3)The service center executives are saying that after warranty Samsung is not responsible any of problem. 4) again i wrote a letter to Samsung regarding above said problem and i got call from Samsung they also telling that after warranty Samsung is not responsible for any issue if it is manufacturing problem also 5)Then who is responsible for Samsung products and Samsung indirectly saying that Samsung mobiles life one year only. all the fault is Samsung. So Samsung should replace it free of cost. I am very disappointed to know that this type of issue is happening with Samsung. Just Imagine within a Year 2 Motherboard replacement is not a small thing. We didn't expect these from reputed company like SAMSUNG If Samsung really concerned about their customers kindly check into this and replace the motherboard at free of cost. Here I have enclosed acknowledgement of service request for your kind perusal Was this information helpful? No (0) Yes (0)
Samsung India customer support has been notified about the posted complaint. Verified Support Jun 17, 2022 Samsung India Customer Care's response Dear Customer, Greetings from Samsung! Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further. Best Regards, Samsung Jun 18, 2022 Updated by Dayanandacp MOB: [protected] Email:dayanand.[protected]@gmail.com Jul 10, 2022 Updated by Dayanandacp Dear Indians, Please be informed i have received only this much from Samsung till date "Dear Customer, Greetings from Samsung! Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further. Best Regards, Samsung " This is the way Samsung taking care about their customers Thousands of M30s / M-series users are facing the same issue, and there's not a single word from Samsung except above lines This is highly unprofessional of Samsung that loyal users are being made to go through this for no fault of theirs and because of some defect on Samsung's part. This is completely the fault of this company for which we consumers have to pay. It seems like Samsung wants to earn from their service center by giving us cheap quality hardware in their phones so that it only last until their warranty period expires and then we have to pay such a heavy amount to get it replaced. The company should give the free replacement of the motherboard to its consumers. If Samsung is under estimating Indian consumers demands, then I think time has come to think about using Samsung products in coming years. Indians be careful Don't buy Samsung products
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