[Resolved]  Samsung — Samsung Note 8 Mobile Repair

I bought a new Samsung note 8 mobile phone in January 2019. This phone got an issue of rebooting (display is working good). Taken the phone to service centre in Mangalore. They informed that the repair cost of this phone will be between 17000 to 19000 rupees! So I decided not to repair it as the repair cost is mpore than the new phone!

I talked to the Samsung customer care and requested for any other option to reduce the repair cost or to exchange this phone with any other phone. Customer care executive informed to give my phone to service centre and then talk to customer care for any options.

I gave the phone to service centre on 19.10.2020. I talked to customer care on same day but there was disturbance in the phone line. I called next day again customer care and the executive informed me to call after one day. I called customer care again on 23.10.2020 but the executive told me that there is no other option and I have to pay the full repair cost for the phone.

I do not understand why the customer care executive told me to give the phone to service centre and call to find any options. I had to stand in a que at service centre for one hour to give the phone twice.

The phone has purely quality issue from Samsung for which I request Samsung to look into this matter and give a solution for me as this phone has been used very lightly and with care and no mishandling or misuse has been done. I request Samsung to give me any options to reduce the repair cost or exchange this phone to any other phone.