Samsung — Samsung refrigerator

Asan India

from Coimbatore, Tamil Nadu

Jul 26, 2022

Address: Coimbatore

My mom has purchased samsung refrigerator (model no- RT28M3954R3/HL) on 10.10.2018 in soorya agencies coimbatore Tamilnadu. I got cooling issue on my fridge and lodged a complaint to samsung service center via toll free number. On 23..07.22 an engineer has arrived to our home using samsung customer portal details and he confirms that my mom is an authentic samsung user and said gas to be refilled. Today another service engineer has arrived and said that there is an internal leakage in refrigerator. Unit has to be taken to service center and the engineer asks for purchase bill. Samsung service centers has already confirmed all the details. Product is Samsung it's in the name of my mom. I don't know why they are refusing to resolve the issue permanently? I have asked my dealer to give a duplicate bill Or invoice.

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Samsung India customer support has been notified about the posted complaint.

Jul 26, 2022

Updated by Asan India Product is Samsung obviously and they have confirmed we are the end user. But why they are refusing to bring back life to their own product. As an Engineer myself, I don't know why there is a gap.

Verified Support

Jul 28, 2022

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung

Jul 30, 2022

Updated by Asan India [protected]@gmail.com [protected] - registered number ( My mom's). Pls contact me on [protected]

Jul 30, 2022

Updated by Asan India Sorry typo error mail id [protected]@gmail.com