Dear sir
We purchased samsung refrigerator on[protected]. Your company providing 10 year warranty on compressor.
After purchasing fridge not working we complain and your service centre has taken fridge at Agra service centre after a week the deliver in working condition. My fridge is not working properly we call logged on your customer service centre. They forward my complain to service centre.
We have complaint on 10 Feb & 11 Feb 2022 for not working of our Refrigerator.
Service Engineer visit on my address. In warranty of our comprassor. He said that we are unable to repair in under warranty. So if you pay the service charges and payment compressor we are able to repair.
We are agree to pay as per charges told by them.
He talked to his service centre and give us assurance for repair of our Refrigerator on Tuesday[protected].
Today we call the service Engineer for his service. he ruidly talk with us and refuce for service. He told us our company refuce for service and cancel your service request.
We are very upset that your company has biggest product portfolio in market. How such manner service provide by company.
Please take my complaint seriously. If your service centre is not able to provide services. Please close them . They are making worst reputation samsung in market.
We again request please take my complain seriously.
My details as per below
First Name : Mahadev
Last Name : Awasthi
Email Id : mahadev [protected]@gmail.com
Contact Number :[protected]
Request type : repair & Maintenance of Refrigerator
Product Model Number :SAM RF RT 36HDR FASL
Product Serial number :
Address : 95 Vaishno dham colony phase 1 Dayal Bagh
Agra 282005
With Regards
Mahadev Awasthi
95 Vaishno dham colony
Phase 1 Dayal Bagh
Agra 282005
Mobile no [protected]
[protected]
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