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I am writing to formally lodge a complaint regarding the Samsung Galaxy S23 Ultra, which I purchased based on the advertised water resistance capabilities. My concern lies with the significant discrepancy between the marketed features of the device and its actual performance in water-related conditions.
When I purchased the Galaxy S23 Ultra, one of the key selling points was its advertised IP68 water resistance rating, which suggests that the device should be able to withstand submersion in water up to a certain depth and duration. However, after dropping the phone in water for 40 seconds. my device experienced noticeable issues such as malfunction such as screen flickering, failure to charge, audio issues, display issues, charging port issues. When I take it multiple service centers available in my location, they did not give me proper issue details which hurts me more with their service.
Given that the IP68 rating is supposed to ensure the phone is resistant to water up to 1.5 meters for up to 30 minutes, I find it highly disappointing that my device failed to meet these expectations under relatively ordinary circumstances. This is a clear case of misleading marketing, as the phone's performance under water did not align with the promises made by Samsung.
As a loyal customer of Samsung for many years, I am extremely disappointed in this experience. I trusted Samsung's brand to deliver high-quality products, and I feel let down by this false promise of water resistance. I would like to request the following:
A full investigation into the performance of my Galaxy S23 Ultra concerning its water resistance claims.
Either a repair or replacement of my device, as it appears to be defective in meeting the advertised specifications.
A public clarification from Samsung regarding the actual water resistance capabilities of the Galaxy S23 Ultra to ensure that other customers are not misled in the future.
I expect a prompt response to this matter and look forward to a resolution. If I do not hear back from Samsung within 3-5 business days, I will consider pursuing further action through consumer protection channels
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