I have submitted my smartphone in service centre located in jammu on 16.08.2017 having bill no-[protected]. And the engineer told me that one part needs to be replaced and charges for repair is rs 1600 so i confirm to change the specific part but after waiting for more than week yesterday i received a call from samsung engineer that motherboard is also faulty. And cost fr replacement of said part is 7000. The issue when i submitted my phone is problem with on/off button. But service centre raised new issue of mother board. My main concern is that if if the phone motherboard is defective they must have informed me earlier. I have doubt engineer at service centre replaced partshave submitted my smartphone in service centre located in jammu on 16.08.2017 having bill no-[protected]. And the engineer told me that one part needs to be replaced and charges for repair is rs 1600 so i confirm to change the specific part but after waiting for more than week yesterday i received a call from samsung engineer that motherboard is also faulty. And cost fr replacement of said part is 7000. The issue when i submitted my phone is problem with on/off button. But service centre raised new issue of mother board. My main concern is that if if the phone motherboard is defective they must have informed me earlier. I have doubt engineer at service centre replaced parts from my phone.
Kindly look into the matter otherwise i will raise the issue with consumer court. From my phone. I am old customer of samsung but after such issue i can't be able to continue with samsung
Kindly look into the matter otherwise Was this information helpful? | 
Post your Comment