[Resolved]  Samsung — Samsung Service won't repair my monitor

I purchased a Samsung Monitor 24" LF24T35FHWXXL via Mahalaxmi Info Systems, Guwahati, Assam on[protected] and subsequently, after using it for a month the monitor began to show horizontal lines on the top half of the screen. The monitor was then submitted to the Samsung Service Center (BIR Electronics Pvt. Ltd) Guwahati, Assam on[protected]Samsung Service Request No. [protected]).

I went to collect the monitor on[protected] whereby the service centre person told me that my monitor would not be repaired under warranty because of a sticker that showed the serial no. inside the monitor was torn. (The picture the service centre person sent to me is attached-https://photos.app.goo.gl/PjYf6aZiE3pA8MoH6). They said that they have also talked with the head office and the warranty has been denied.
The service centre person also told me that you must go to the dealer and ask him to replace the monitor since it has been tampered with. Now the thing is that the dealer is denying any fault on his part as the monitor was handed to me with the seal intact and the monitor was opened by me itself while verifying every seal in every packet is proper.
The service centre person also gave me the toll-free number of Samsung customer care[protected] and told me to inquire over there. I went home and called the same and after talking to the person, they said to call the customer care while in the service centre so that they can directly inquire about the problems relating to the denial of warranty. I went back to the service centre and then called customer care and the associate transferred me to his superior because he did not have the authority to converse with the service centre directly. After explaining the issue to the superior who then talked with the service centre person over the phone, verified that the issue was internal and that the customer has no fault on his part, assured me that a satisfactory resolution would be reached. He opened up a new service request for the monitor. (Samsung Service Request No. [protected])

On[protected] the service centre person again called me and told me that they cannot provide a warranty for my monitor and they have sent emails and stuff and the warranty has been denied. She also told me to call Samsung customer care and talk with the person I have talked with before.
I have called Samsung customer care and after speaking with the person he said that he has escalated my issue and they will contact the service centre and call back.
Do I as a customer need to verify that all the stickers within a product itself are intact?

UPDATE[protected]
Emailed the details above in the following emails: servicehead.[protected]@samsung.com support.[protected]@samsung.com.
Service Head India has allotted reference number - [protected].
Support India has allotted reference number - [protected].

UPDATE[protected]
Received a call at around 5 pm from a Samsung partner whereby I have again explained the issue.

UPDATE[protected]
I received two missed from the Samsung partner at 5:57 pm and 5:58 pm and when I tried calling back at 6:12 pm the lines were closed.
The Samsung partner emailed me the following, “We tried to contact you on *********** to discuss your concern but we could not connect. Request you to kindly confirm the convenient time to call you again or provide me your alternate number. Your unit is not having the serial & model number sticker so it will be considered out warranty.”

UPDATE[protected]
I received a call from the Samsung partner at 12:28 pm whereby he said the same thing: there is no serial number and model number sticker, so it will not be covered in the warranty. So I said if it's a problem from the factory then I would go to the dealership itself and that I would refer to the conversation between me and him.

I collected the monitor from the service centre and went to the dealership whereby I explained my issue to them and they called the Samsung head, who asked them to forward the emails that I have received from the other Samsung partner stating that the product will not be covered under warranty and that he would look into the issue.
I have forwarded the emails to him instantly.