[Resolved]  Samsung — Samsung soundbar Q990b

I orders samsung Q990B soundbar on 2nd June 2022 on samsung shop online india and the product got delivered on 9 th June 2022. The Installstion team came on 12th of June and during installation process they found wall mount are missing in the order package. They told that the order will get replaced since items are missing in the delivery and specified the same in Samsung Customer record sheet. I immediately called samsung shop customer care and lodged the complaint for order replacement. Since the I am still waiting for my order to be replaced or refunded but nothing is moving further. Everything I call samsung shop customer care I get assurance that team is working on resolution but nothing is happening since last 6 days. This is very disappointing to see the samsung shop team casual attitude to resolve customer concern where customer is at no fault. The produce was delivered with missing parts but don’t know what team is doing to understand this simple case and replace to order . Poor after sales services.