[Resolved] Samsung — samsung still lethargic and treating customers as beggars

[Resolved] Samsung — samsung still lethargic and treating customers as beggars

A anndinesh from Chennai, Tamil Nadu Jun 25, 2018

Still waiting for refund to happen and Samsung head office agents are literally lethargic and not bothered to pick the call. Why then you guys put an incharge and give your contact numbers. Why do guys give a commitment when you cannot keep up your words. On June 14, 2018 was given a commitment that refund will happen in 5-7 working days but on June 20, 2018 received a call stating will take 7 days more. After repeated talks was told they will arrange a call with the manager and still they are lethargic on this issue esp. not bothered to pick the calls. According to business CUSTOMER is the KING of business but I feel Samsung will treat its customer like beggars to keep begging for refund for the defect product they have supplied +1 photos Was this information helpful? No (0) Yes (0)
Jul 3, 2018 Complaint marked as Resolved Immediately got a call from the supervisor from delhi office, was handed over a DD last tuesday, during handover they created issue saying 3 meter copper wire is missing and might be you have stolen it, whereas their engineer while installation have carried with them instead of informing us after many arguments they handed over the DD. Samsung India customer support has been notified about the posted complaint. Verified Support Jun 27, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd Verified Support Jul 04, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd Jul 04, 2018 Updated by anndinesh Thank you but not required
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