Name : arshed hussain
Last Name :dar
Email Id :[protected]@gmail.com
Contact Number :[protected]
Request type :
Product Model Number :SM-F916BZKAINU
Product Serial number :R3CN90VJ0K[protected]
I purchased the device samsung fold 2 on approx 31 oct from samsung sales authorised dept. Who at the time of purchase said there is no discount or concession but one time display replacement.
Within 10 days my phone was on charging after comming back almost after 2 hours i found a gap near earpiece and cracks on lower side o[censored]pper small display, after contacting the person through whom i purchased the phone who is ZBM ( zonal branch manager ) kashmir zone, he told me to take the phone to service center but service center said that there is no such scheme of display replacement.
After contacting to samsung service customer i finally submitted my device to a service center with job sheet no. [protected] on 19 december, since then they are saying your device will be repaired soon, yesterday i got a call from the service center that the new display which had came is showing lines and now we have to order for a new one but you have to wait .
How long i should wait, i have spender 1.5 lakh on the device just to keep it in service center even hardly after 20 days of purchase and samsung is not able to solve my problem . Aafter contacting service center and esclate service call center i am totally unsatisfied and i want my cell phone back by today as my all service related work is in my phone . I want either to replace my cell by today or else give me another model . I cant wait now a singke day . Whatever the problem is in display it is totally manufacturer defect even your newly ordered display is a faulty one . I will take my case to social media and consumer court if my issue will not be solved today .
Your device is not worth the money you sold it for. I have lost trust faith and intrest in samsung . I want refund or a new device
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