[Resolved]  Samsung Service Center — defective s pen delivered that is also overpriced

Address:

Rekib Ahmed, Guwahati. Hengerabari. 7002312942, Kamrup Metropolitan, Assam, 781024

Dear sir,

I went with my note9 on saturday 9th march 2019, they cleaned up my note9 but said my spen is not working i need to change, i have ordered one s pen & recieved it on monday evening around 5pm. I took the spen and went to my home, when i put the spen in my note9 the pen was not coming outside, i instantly went to the service center and asked to solve it but they said its nit their product, i change it.in the same time i have 2 spens only, one the old one and second the bought from them. They delivered the product without seal and with non mrp box, even i asked them if the product will not work after one week how you will recognize they said spen doesnot carry any serial no so u come up with bill & i will change it.

So my complain is

No1. They sell me the product in high price which is 2000 in samsung online store but they sold me in 3412/-

No2. They gave me a defective product and they are not accepting it, its not a choclate that everyone can carry a extra spen and they can replace it with.

This is not the first time, daily you will hear so many fraud cases in samsung service center guwahati (Assam) located in aidc.