[Resolved]  Samsung Service Center — extra charges taken from customer.

Address:

144023

Dear sir,
My name is davinder singh from jalandhar. I have a samsung j7 prime mobile. Its ear speaker was damage so i was reach your samsung service centre. I submitted my mobil to service centre. When next day i reached samsung service centre they give me my mobil with bill. When i looked at bill then i shocked to see that your employees were not only changed ear speaker also update it's software without my permission and included charges in my bill. When i asked about updation of software they said that mobil camera was not in work and that's why we update its software and they added charges in my bill. Will you tell me why i pay charges of your mistake. If camera was not work that is your mistake in work why you take charges from customers. Its very bad thing of your service employees.