Samsung — Service Request # [protected]

I have purchased Samsung 6.5 kg Fully-Automatic Top Loading Washing Machine (WA65A4002VS/TL, Imperial Silver, Diamond Drum) on 24 Jun 2021. After 1 week installation was done by a service engineer. After 40 day use, the washing machine is not working. I have spoken with Samsung customer care and they registered a service ticket [protected]. Service engineer came on 06 Aug 2021 and said that there was fault/failure of PCB that should be replaced.

Next day I got a call from G Techno Services - Samsung Service Center Hyderabad, Telangana, I got a call from Swathi and communicated that They have placed an order for a new PCB and the issue should be fixed by 11 Aug 2021. When I made a follow-up call on 11 Aug 2021 they told me that there is a delay in shipping items and should be fixed on 15 Aug 2021. When I made the call on 16 Aug 2021 their communicated issue will be fixed on 18 Aug 2021. When I called today i.e 17 Aug 2021 they didn't have an update when PCB will arrive. In my life I have never had such careless and irresponsible persons. If there is any delay that should be intimated to the end user by Service center instead the end user has to make multiple calls to service center. Even if we called, they didn't attend calls.

I feel roadside mechanics/technicians are better than technicians who work for Samsung, Those are the standards maintained by Samsung. You guys should be ashamed. No one is in a position to provide accurate and right information including Samsung customer care people.


Below are contact details. I spoke multiple times with G Techno Services - Samsung Service Center Hyderabad, Telangana persons, Every time they have false and incorrect information.

Swathi (+91-[protected]) Customer Care Executive:
Umesh Kumar (+91-[protected]) Claimed as Service Center Owner(G Techno Services - Samsung Service Center Hyderabad)
Raghu Vamshi (+91-[protected]) Claimed as ASM.

I want my washing machine to be replaced with a new Product, It's been almost 15 day I could see 0% progress in fixing issues. Samsung claims to be one of the biggest markets in the world, but I could see inefficient/untrained service engineers.