[Resolved]  Samsung — Service request : [protected]

I have raised a service request on 9 june 2022 ; for my refrigerator which was not working, and the technician visited on 10 june 2022 ; from 10 june onwards technician visit daily and each time they try do something new, but they are not able to find out the problem why my fridge is not cooling, even when I talked to Mr Ritesh Bhatia (SUPERVISOR - JANAKPURI BRANCH, DELHI), he was just pretending to the head of samsung what he wants only he will do, he told me I am doing favour by doing your work, he doesn't know how to talk with customer. I regularly call your team minimum 5 times a day. Until today (14 june 2022) my fridge is not in working condition, and when I am calling your technician he is not picking up my phone. I have all the call recordings. Now tell me when my fridge will be in working condition, after 1 year or 2 years.
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Jul 19, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 16, 2022
Samsung India Customer Care's response
Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
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