[Resolved]  Samsung — Soundbar Order

Hi,

I have placed an order for a soundbar on Samsung website. The delivery was supposed to be on 30th June and till date there is no visibility on the order.

I had emailed the CEOs office, Wrote to Senior People on LinkedIn (Who did not bother to respond), Call Center (No clue why the order is delayed. One even hung up telling me that my order wont be delivered) etc.

I am supposed to travel and I am stuck due to this order. I am the only one at home to receive this product.

While all this the Soundbar price is now reduced by 4, 000 as well. This pains the customer who has not received their order but at the same time the website is trying to service new customers at a cheaper cost.
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Aug 6, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2022
Samsung India Customer Care's response
Dear Customer

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung
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