Samsung — Split air conditioner , dual inverter 1.5 TR 3 star Outdoor PCB issue

Address:

dwarka , delhi

Dear Sir/Madam,

I have been a big fan and loyal customer of Samsung products and almost everything in my house right from TV to washing machine, microwave oven, mobile phone and air conditioner are all samsung make . I was totally satisfied with all the products before i made a MISTAKE of buying samsung dual invertor air conditioner, 3 star . I bought 3 aircons in June 2019 and started using them from Jan2020 after i shifted to new house.

To my surprise, within span of 2 years, out of the three units PCB of outdoor got faulty last month and I had to spend around 4600 rupees to get new one and recently again the same outdoor unit PCB of other, 2nd unit has gone faulty .

I have served air-conditioning field for almost 12 years, and i strongly believe that since the PCB for outdoor unit for 2 units have gone faulty at the same time, I strongly believe either PCB have been designed as such that it went off in 2 and half to three years or there is something strictly wrong with particular batch.

My second question is, with AC i get warranty for PCB for 1 year and when the PCB for unit had gone faulty and I bought new PCB, warranty given by service provider is 3 months . Why is there a difference in warranty period, it brings in doubt that new PCB are repaired ones.

I am their customer for years and Hope samsung takes by feedback seriously and do needful .